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Freedom of Information Act 2000
Further to your request for information that we received on 15 October 2024, please find our response below. You asked:
Adult Social Services have recently reported a substantial increase in complements during the year 2023/24 from 176 in the previous period to 322 in the last reporting period, an increase of some 83 %. In the same period, complaints increased by a mere 4, from 46 to 50 in the same period. These are remarkable statistics. Information Request Would you please provide a copy of the verification policy and report that underpins these statistics to ensure their accuracy.
There is not a standalone policy of this name so this cannot be provided. Information relating to complaints and providing feedback about the Council services is available at: Complaints and feedback about Council services (solihull.gov.uk)
This includes links through to the Adult Social Care Statutory Complaints policy and the Annual Complaints and Compliments Report.
I would also be grateful if there is such a report, an analysis of what action/ analytical processes the Adult Social Care Directorate has taken in recent times to so improve so remarkably in the comparative period and of course maintain this level of development.
There is not a standalone report exactly as outlined so this cannot be provided however, The Annual Complaints and Compliments Report 2023/4 is produced each year.
This request has been handled under the above legislation. I can confirm that Solihull Council holds the information you requested. However, under Section 21 Freedom of Information Act (FoIA) we are not required to provide information in response to a request, if it is already reasonably accessible to you. It is already available on our website using the links provided above.
We would recommend bookmarking this link, as it will be used to publish future data sets. Therefore, this response acts as a refusal notice under Section 17 FoIA.
We trust this information is of interest and assistance. However, if you are dissatisfied with the response you have received or wish to make a complaint about how your request has been handled under the legislation, you should write to the following address or reply to the email to which this letter is attached:
Corporate Information Governance Manager
Resources Directorate ICT and Information Governance Council House, Manor Square Solihull, West Midlands B91 3QB
This should be submitted to us within 40 working days of receipt by you of this response. Any requests received after this time will be considered at the discretion of the Corporate Information Governance Manager.
If having exhausted the review process you are not content that your request or review has been dealt with correctly, you have a further right of appeal to the Information Commissioner's Office (ICO) for a decision. Generally, the ICO will not make a decision until you have exhausted the complaints procedure provided by the council. The Information Commissioner can be contacted at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate). Website: www.ico.org.uk.
Yours faithfully
Belinda Swinbank Information Governance Assistant Information Governance
Further to your request for information that we received on 15 October 2024, please find our response below. You asked:
Adult Social Services have recently reported a substantial increase in complements during the year 2023/24 from 176 in the previous period to 322 in the last reporting period, an increase of some 83 %. In the same period, complaints increased by a mere 4, from 46 to 50 in the same period. These are remarkable statistics. Information Request Would you please provide a copy of the verification policy and report that underpins these statistics to ensure their accuracy.
There is not a standalone policy of this name so this cannot be provided. Information relating to complaints and providing feedback about the Council services is available at: Complaints and feedback about Council services (solihull.gov.uk)
This includes links through to the Adult Social Care Statutory Complaints policy and the Annual Complaints and Compliments Report.
I would also be grateful if there is such a report, an analysis of what action/ analytical processes the Adult Social Care Directorate has taken in recent times to so improve so remarkably in the comparative period and of course maintain this level of development.
There is not a standalone report exactly as outlined so this cannot be provided however, The Annual Complaints and Compliments Report 2023/4 is produced each year.
This request has been handled under the above legislation. I can confirm that Solihull Council holds the information you requested. However, under Section 21 Freedom of Information Act (FoIA) we are not required to provide information in response to a request, if it is already reasonably accessible to you. It is already available on our website using the links provided above.
We would recommend bookmarking this link, as it will be used to publish future data sets. Therefore, this response acts as a refusal notice under Section 17 FoIA.
We trust this information is of interest and assistance. However, if you are dissatisfied with the response you have received or wish to make a complaint about how your request has been handled under the legislation, you should write to the following address or reply to the email to which this letter is attached:
Corporate Information Governance Manager
Resources Directorate ICT and Information Governance Council House, Manor Square Solihull, West Midlands B91 3QB
This should be submitted to us within 40 working days of receipt by you of this response. Any requests received after this time will be considered at the discretion of the Corporate Information Governance Manager.
If having exhausted the review process you are not content that your request or review has been dealt with correctly, you have a further right of appeal to the Information Commissioner's Office (ICO) for a decision. Generally, the ICO will not make a decision until you have exhausted the complaints procedure provided by the council. The Information Commissioner can be contacted at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate). Website: www.ico.org.uk.
Yours faithfully
Belinda Swinbank Information Governance Assistant Information Governance